Description of goods

All images, descriptions, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the manufacturer's brochures or their websites. All goods supplied are subject to upgrade or change at the manufacturers discretion. We will supply the product(s) as supplied to us by the manufacturer.

The intention of Cherrywood Support Services is that all information on the web site should be as accurate and up to date as possible. However, Cherrywood Support Services cannot guarantee the reliability or the accuracy of the information contained within its pages. All the actions taken by the user of the web site are the responsibility of the individual. We draw particular attention to the manufacturers data and safety sheets which are available on request.

Orders

Any order you place will constitute an offer capable of acceptance by us.
We will not be obliged to accept an order and we reserve the right to refuse an order without giving any reason.

You may cancel an order at any time until confirmation of order, however you may not at any time cancel any order for goods that are customised to meet your particular requirements.

Each order if accepted by us shall constitute a separate serveable contract.

Payment and Prices

Unless expressed otherwise, all prices shall exclude delivery charges and VAT at the prevailing rate.

The total price payable for the goods will be stipulated at the time of order.

We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order.

You agree to pay our prices in accordance with the terms stated on our invoice without deduction or set off. If you fail do so we may, without prejudice to any other right or remedy available to us, charge interest both before as well as after any judgment on any outstanding balance at the rate of 4% above the Nat West Bank base rate until we receive payment in full.

If you fail to pay us the charges, we may, without prejudice to any other right or remedy available to us, either suspend any delivery or cancel any other contract between us. We can sue for the charges due for any goods that we have agreed to sell to you pursuant to a confirmation of order.

Availability

All products and services are subject to availability and may be withdrawn at any time.
If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.

Delivery

We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes outside our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.

If it is not possible for us to effect delivery for whatever reason including but not limited to your being away or your premises being inaccessible, you will be liable to pay us an additional sum to cover our storage and administration charges.
We reserve the right to effect delivery by installment in which case each installment will be a separate Contract.

Subject to the clause above, should you wish to cancel or reschedule any order, you agree to give us as much notice (in writing) as is reasonably practicable and agree to pay our storage and administration charges in addition to the charges.

Title and Risk

As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature.

From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.

Notwithstanding delivery and the passing of risk in the goods, title in the goods shall not pass to you until we have received payment of the charges in full by cash or cleared funds payment for all goods that we have agreed to sell to you pursuant to a confirmation of order.

Until such time as the title in the goods passes to you, you will hold the goods as a bailee and keep the goods separately from any other goods belonging to you or any third party and properly stored, protected and insured and identified as our property.

Until such time as title in the goods passes to you, we may at any time require you to deliver up the goods to us and, if you fail to do so, enter any premises where the goods are stored to repossess the goods.

Quality

We warrant that (subject to the other provisions in these Conditions) the goods will be of satisfactory quality.
As we are not the manufacturer of the goods, all warranties, conditions and other terms implied by statute or common law (except as to title) are expressly excluded. However, we will endeavour to pass on to you the benefit of any warranty or guarantee given by the manufacturer in respect of the goods.

Cancellation/Rejection

If on Delivery the Goods appear to be visibly damaged you must notify the carrier immediately that you will not accept delivery otherwise you will forfeit your right to reject the goods for visible damage.

1. If the goods are not visibly damaged on delivery, but you wish to reject the goods for any other non conformance or unapparent damage, you may reject the goods provided that:
a. you obtain an RMA number from us within 24 hours of delivery, submit a completed RMA form to us as soon as possible thereafter and allow us facilities to inspect the goods within 7 days of the date of Delivery; and
b. the goods are undamaged, unused, in their original packaging and you have not marked either the goods or their packaging.

Subject to clause 2. below, we will bear the costs of collecting any goods you reject provided that you have complied with the requirements of clause 1.

2. Should you reject and return the goods in accordance with clause 1., we reserve the right to charge a "restocking fee" which will be an amount equivalent to 35% of the price payable by you in respect of the returned goods.

If you fail to comply with either 1. or 2., you will be deemed to have accepted the goods.

Software

Where the goods incorporate software, title in the software will not pass to you even when you have paid the charges in respect of such goods in full.

You agree to comply fully with the terms of any software licence that is supplied with the goods. Failure to do so may lead to such software licence being revoked by the owner of the software.

Where the goods incorporate software belonging to a third party, and such software fails to conform to its specification or is otherwise defective, our sole liability will be to obtain a corrected version of such software from that third party for your use.

Force Majeure

We will not be liable for any failure to effect delivery of the whole or part of any order due to an event beyond our reasonable control.

If delivery is delayed due to an event beyond our reasonable control, we will notify you promptly of the reason for such a delay and you agree to give us such an extension to effect delivery as is reasonable in the circumstances.

Suspension/Termination

We may, in our absolute discretion, suspend any delivery and/or terminate any contract immediately on notice to you if:
a) You pass a resolution for winding up (except for amalgamation or reconstruction of a solvent company) or if a court makes an order to that effect or if you have a receiver or administrator appointed over all or any of your assets or business, or if you cease or threaten to cease to carry on business.
b) You are in material breach of any of these Conditions.
c) We are unable to effect delivery due to an event beyond our reasonable control.

Termination of any contract between us shall not affect your liability to pay us (without deduction or set off) such charges as are due for goods for which we have effected delivery. If on termination of any contract, we owe you any sums, we reserve the right to set off against such sums any outstanding charges as you owe us.

Liability

1. Our liability for death or personal injury as a result of our negligence or the negligence of our employees is limited.

2. Our total liability to you for a breach of the Conditions or for negligence in the course of supplying goods to you shall be limited to the repair or replacement of any goods giving rise to your claim or at our option an amount equivalent to the charges (or proportion of the charges) that you have paid us for goods giving rise to your claim.

Except as set out in clause 1. and 2. above, we will not be liable for the following loss or damage howsoever caused even if it foreseeable by us: loss of profits, business, revenue, goodwill, anticipated savings, data, corruption of data, whether sustained by you or third party and/or special, indirect or consequential loss (other than direct physical damage to your tangible property) whether suffered by you or another third party.

Non-Delivery

Claims of non delivery must be reported to the company within 10 working days of date of dispatch.

Damage Or Short Delivery

Damages and shortages of delivery must be noted on the couriers documents / delivery sheet and notice in writing supplied to Cherrywood Support Services within three days of receipt of goods.

Specification

The customer's attention is specifically drawn to the manufacturers' brochures and safety literature in respect of the correct use and application of products which the Company may supply. The customer shall be wholly responsible for checking that such products are entirely appropriate for the use and application to which they may be put. The specification and description of the goods in our catalogues have been supplied by manufacturers and were correct to the best of the Company's knowledge at the time of going to press. In view of the rights claimed by manufacturers to change specification without notice and whilst all reasonable care is taken to ensure that due notification of such change is given customers are advised to check the exact specification of all goods PRIOR TO ORDER where variations will be material to performance.

All brochures and safety sheets are available on request and we advise you request these PRIOR TO ORDER.

Safety COSHH

This web site contains products that can be classified as dangerous substances to health. Or dangerous preparations under the chemicals (hazard information and packaging for supply) regulations 2002. These regulations require that the products provide product labeling outlining the type of hazard associated with such products. The regulations also state that the advertisements of such products mention the type of hazard indicated on the label of the product. Where the advertisements for such products may lead to a contract being formed for the purchase of that product. This web site does not contain such data as manufacturers can change their products without the company being directly informed. To avoid errors, emissions and to ensure accuracy of the label hazard warning we provide the data sheets outlining the most up to date data on each product. Thus we must in force that the data sheets for all products where they may be considered to be dangerous as outlined are available on request and will provide the relevant information of the label hazard of the product to you prior to any order being placed. We strongly recommend that these documents are requested, read and understood prior to any purchase.

May we also stress that all products outlined on this site or otherwise are designed for business users and as such must only be purchased by such persons and be used only for business purposes. Therefore members of the general public must not seek to or purchase products from this site or company.

General

These terms and conditions do not affect your statutory rights.

The placement of an order indicates your acceptance of these terms and conditions.

We emphasise that members of the general public must not seek to buy order or purchase items from this site or company.

Please read them carefully and print a copy for future reference.

These Conditions shall be governed exclusively by English law and you and we agree to submit exclusively to the jurisdiction of the English courts.